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Help Desk

Contact our help desk for immediate technical support related to your account. You can open a ticket directly by emailing [email protected] from your email address we have on file. Support tickets are answered 24 hours a day, including weekends and holidays.Open a Ticket »


Phone support is available to dedicated server customers with an active Premium Server Management subscription, VPS customers with an active Premium Server Management subscription, and web hosting customers who purchase Premium Support. Call 855-954-NODE (4466) and select Option 2. Enter your Technical Assistance Code and you will be connected to a technician.Open a Ticket »

Knowledge Base

Browse our knowledge base articles for information about your hosting account, VPS, or dedicated server. It features tutorials, guides, and more.Visit Knowledge Base »

Live Chat

Talk with a technician right away by using our Live Chat. Please note, you may need to verify your account with your support PIN or another method. Live chat is available Monday-Sunday, 8:00 AM to 11:00 PM Eastern.

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