Support

We're here to help

Knowledge Base

Browse our knowledge base articles for information about your hosting account, VPS, or dedicated server. It features tutorials, guides, and more.

Priority Phone Support

Phone support is available to customers with an active Premium Support subscription. Call 855-954-NODE (4466) and select Option 2. Enter your Technical Assistance Code and you will be connected to a technician.

Service Status

Follow our service status page to check if there is a known issue with a service or data center location.

Open a Ticket

Contact our help desk for immediate technical support. You can open a ticket directly by emailing [email protected] Support tickets are answered 24/7.

Live Chat

Talk with a technician right away by using our Live Chat. Please note, you may need to verify your account with your support PIN or another method. Live chat is available Monday-Sunday, 8:00 AM to 11:00 PM Eastern.

Community Forums

Join our community forums and use peer to peer support or just general tech discourse.